Hyper Edge 500
Enterprise Support & Services
MomentumX provides end-to-end support for Hyper Edge 500 — including on-site deployment, performance tuning, remote diagnostics, and multilingual assistance in Arabic, English, and French.
Beyond Hardware – Support That Stays
When you deploy Hyper Edge 500, you get more than equipment — you gain access to MomentumX engineers who understand cloud infrastructure at every layer.
Our support continues long after the rack doors are closed.
What Our Support Covers
On-site delivery and installation by certified engineers
Post-deployment configuration, testing, and tuning
Cloud orchestration support (compute, storage, networking)
Assistance with multitenancy, VM templates, volume scaling
Remote diagnostics and live issue resolution
Quarterly performance check-ins (optional with contract)
Multilingual, Multiregional Teams
MomentumX support is available in:
EN - English
AR - Arabic
FR - French
With engineering teams based across EMEA regions, you get real expertise that understands local compliance, performance requirements, and infrastructure norms.
SLA & Long-Term Commitment
- Guaranteed hardware replacement under annual support contract
- Infrastructure-level monitoring and incident alerts
- Response-time SLAs
- Access to escalation pathways for mission-critical workloads
- Optional extended support for private cloud bursting or DR planning
Full Lifecycle Assistance
Planning
Capacity planning, rack layouts, power specs
Development
On-site install, OS testing, cloud orchestration
Go Live
VM provisioning, user access, network setup
Scaling
Adding storage, expanding nodes, or regional clustering
Long Term
Monitoring, tuning, backup strategies, SLA review
Support for Growth
Add nodes and clusters without starting over
Configure private cloud extensions (hybrid models)
Onboard new teams or customers into multitenant spaces
Consult on workload optimization or architecture evolution
Backed by Engineers — Not Just a Warranty
Launch and operate Hyper Edge 500 with the assurance of ongoing technical partnership, not just break/fix coverage. Our team is with you every step of the way.
