Privacy Policy – MomentumX Cloud
Learn how MomentumX collects, uses, and protects your personal data. Your privacy and data sovereignty are our priority across all MomentumX Cloud and Edge services.
1. Introduction
This Privacy Policy explains how MomentumX (“we”, “our”, “us”) collects, uses, and protects personal information when you use our websites, client portal, or cloud services. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection and privacy laws.
By accessing or using MomentumX services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect only the information necessary to provide and improve our services.
Information you provide directly:
• Account registration details (name, company, email, phone).
• Billing and payment information.
• Support requests or communication history.
Information collected automatically:
• IP address, browser type, and device data.
• Usage logs, timestamps, and performance metrics within our platform.
• Cookies or analytics data (only for functional and performance purposes).
We do not collect sensitive personal data unless required for a specific service or compliance process.
3. How We Use Your Information
We use personal information to:
• Provide and manage your MomentumX services.
• Communicate about billing, updates, and support.
• Improve platform reliability and security.
• Comply with legal or regulatory obligations.
We do not sell, trade, or rent personal data to third parties.
4. Data Storage and Sovereignty
All customer and account data are stored in MomentumX regional data centers located in:
• Amsterdam (Primary)
• Frankfurt (Disaster Recovery)
• Riyadh and Cairo (Regional Presence)
Data remains within your selected region unless you explicitly approve cross-region transfers. MomentumX follows strict internal controls to ensure compliance with data residency and sovereignty laws in each jurisdiction.
5. Data Retention
We retain data only as long as required to:
• Provide active services and support, or
• Fulfill legal and contractual obligations.
When an account is terminated, data is deleted or anonymized after 30 days, unless retention is required by law or requested by the customer for migration.
6. Sharing and Disclosure
We may share information only with:
• Service providers or partners acting on our behalf under confidentiality agreements.
• Regulatory or legal authorities, if required by applicable law.
We do not provide customer data to third parties for marketing or unrelated business purposes.
7. Cookies and Analytics
MomentumX uses minimal cookies to enhance performance and remember session preferences. You may disable cookies in your browser; however, some features of the site may not function correctly without them.
We do not use third-party advertising or tracking cookies.
8. Data Security
We apply industry-standard security measures, including:
• Encryption in transit (TLS/SSL) and at rest.
• Firewalls and intrusion prevention systems.
• Access controls and multi-factor authentication.
Security audits and vulnerability assessments are performed regularly to maintain a high level of protection.
9. Your Rights
You have the right to:
• Access your data held by MomentumX.
• Request correction or deletion of your personal information.
• Withdraw consent for processing (where applicable).
• File a complaint with relevant data protection authorities.
Requests can be sent to privacy@momentumx.cloud.
10. Changes to This Policy
MomentumX may update this Privacy Policy to reflect legal, operational, or service changes. The updated version will always be available at /legal/privacy-policy/. Continued use of our services after updates constitutes acceptance of the new version.
11. Contact
For any privacy-related questions or concerns, contact:
Email: privacy@momentumx.cloud
Office: Office 0101 – DIP, Dubai, United Arab Emirates
