Our Commitment to Uptime, Performance, and Peace of Mind.
MomentumX is built on transparency and reliability. Our SLA defines the standards we hold ourselves to — ensuring that every customer, from startups to enterprises, operates on a cloud foundation they can trust.
Service Availability
MomentumX guarantees 99.95% uptime for all production cloud infrastructure
including compute, networking, and storage measured monthly.
Definition: Downtime means any period exceeding 5 consecutive
minutes when a service is unavailable and not scheduled for maintenance.
Exclusions: Planned maintenance (with 24h notice), Customer misconfiguration, Force majeure events
(e.g. upstream fiber cuts, DDoS, power outages beyond data center control).
Service Availability
MomentumX guarantees 99.95% uptime for all production cloud infrastructure
including compute, networking, and storage measured monthly.
Maintenance Windows
Customer notification:
All affected tenants receive prior notice and expected duration.
Emergency patches:
Announced at least 1 hour in advance via the client portal and email.
Data Protection & Sovereignty
- All data hosted within MomentumX’s regional data centers (Amsterdam, Frankfurt, Riyadh, Cairo).
- Full compliance with local data residency and privacy regulations.
- No data transferred cross-region without customer consent.
- Continuous replication and backup for critical workloads.
Monitoring & Transparency
Real-time status page available at: status.momentumx.cloud (or coming soon).
Customers receive automated incident notifications via email latency
Performance metrics and historical uptime reports available in the Client Portal.
Infrastructure-Level Security and Monitoring
If an issue requires escalation, MomentumX provides a direct path to senior engineers and management.
Submit ticket via client portal.
If unresolved within SLA, escalate to Support Manager.
Further escalation: Operations Director or CEO (for enterprise clients).
Contact: support@momentumx.cloud | 24/7 Hotline (listed in client area).
Your Cloud, Backed by a Team That Cares.
Our SLA isn’t just a policy — it’s a promise. MomentumX ensures every workload runs on infrastructure that’s fast, secure, sovereign, and fully supported by experts around the clock.
